Making a Complaint

You can make a complaint:

• In person at the offices of the Department of Commerce & Investment, 2nd Floor, Government Administration Building, George Town or DCI Office, Bodden & Bodden Building, Stake Bay, Cayman Brac
• By telephone (345 948-2400)
• Email: info@dci.gov.ky
• In writing to:
  • Director 
  • Department of Commerce & Investment
  • Government Administration Building,
  • PO Box 10087 GT
  • Grand Cayman, Cayman Islands KY1-1001

When making a complaint, try to give us as much detail as possible, for example:

• What service, policy, person or aspect of the Department you are complaining about.
• If appropriate, the date, time and location where an incident may have taken place and who may have been affected.
• Any expectations you may have had of the Department of Commerce & Investment's services, as a result of information we provided or what staff of the Department of Commerce & Investment may have said.
• Your name, address and contact details so that we can respond to your complaint.
• Anything else which you think would help to make your point and help us to investigate your concerns.

"If you would like to lodge a complaint you may also complete our complaints form and forward to info@dci.gov.ky"