Services Standards

The Cayman Islands Department of Commerce & Investment is committed to maintaining a high standard of service delivery to all of its clients. All members of staff sign a code of conduct that explicitly recognizes the rights of our clients to the confidentiality of information that they provide. In addition, we have a Service Standards policy that outlines the Bureau's policies and procedures with respect to five key areas:

• Accessibility of Services
• Responding to Individuals
• Participation and Choice
• Confidentiality and Privacy
• Feedback and Complaints

As part of these standards, DCI has an internal complaints process in place. This is outlined in the Service Standards Manual, and a copy of the DCI Complaints Form can be downloaded from the forms section of this website.

Download a copy of the DCI's Service Standards Manual.

Last Updated: 2008-12-05