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Service Standards
FOI Appeals
Please visit our Freedom Of Information section for information on complaints concerning an FOI Request
The Department of Commerce and Investment is committed to maintaining a high standard of service delivery to all of its clients. All members of staff sign a code of conduct agreement that explicitly recognizes the rights of our clients to the confidentiality of information that they provide. In addition, we have a Service Standards policy that outlines the Department’s policies and procedures with respect to five key areas:
- Accessibility of Services
- Responding to Individuals
- Participation and Choice
- Confidentiality and Privacy
- Feedback and Complaints
As part of these standards, we have also implanted an internal complaints process. This is outlined in the Service Standards Manual, and a copy of the DCI Complaints Form can be downloaded from the forms section of this website.
